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RETURN POLICY

We offer 15 DAY RETURNS with money back guarantee.

As a company that values its customers, we are glad to provide you with an experience that makes you feel confident in your purchase. Our 15-day money back guarantee gives you time to make sure your purchase is right for you and you bought exactly what you want. If for any reason you are dissatisfied with your purchase, you may return any item within 15 days of receipt. You can do so for a full refund or exchange, no questions asked, no restocking fees.

In order to Process a Return, simply Contact Us to receive a Return Authorization Number (RAN). Any items being returned must be in their original purchase condition, including the receipt and all product documentation. All refunds will be done in the form of the original purchase method. You can expect your refund to be processed within 2 weeks of our receiving your returned product.

  • Aurora Jewelers will not be responsible for lost or damaged return shipments or for cost of return shipping.                                                                                                                                                                                                                                       
  • Returns or exchanges are not allowed on customized or sized jewelry.

If you have any questions about our return policy (or anything else) please Contact Us and we will be happy to provide you with information you need.

 Exchange policy                                                                                                                                                                                                                                                                                                    The original sales receipt is required for all exchanges. Courtesy exchanges will be within 30 days from the date of purchase. All exchanges are final.

  • Returns, exchanges or refunds are NOT available for in-store purchases at our Aurora Jewelers store. This applies to online purchases ONLY!
     

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